Privacy Policy
Notice of Privacy Practices for NueYue Health

If you are a California resident, please refer to our Privacy Information for California Residents section.

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE HANDLE YOUR INFORMATION. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES.
 Effective Date: March 20, 2025



Introduction

NueYue Health and its affiliates (collectively, "NueYue," "NueYue Telehealth," "NueYue Health," "we," "our," or "us") are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit any NueYue website that links to this Privacy Policy (collectively, our "Websites"); use any affiliated mobile applications (the "Apps") that link to or contain this Privacy Policy; or otherwise provide data to NueYue. We refer to the Websites, Apps, and other services provided by NueYue together in this Privacy Policy as the "Services." This Privacy Policy is incorporated into our Terms of Use. All capitalized terms used in this Privacy Policy but not defined herein have the meanings assigned to them in the Terms of Use.



Your Information. Your Rights. Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record
 You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Please contact our Privacy Officer for instructions on how to submit this request.
 We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record
 You can ask us to correct health information about you that you think is incorrect or incomplete. Please contact our Privacy Officer for instructions.
 We may deny your request, but we'll tell you why in writing within 60 days.

Request confidential communications
 You can ask us to contact you in a specific way (for example, home or office phone) or to send communications to a different address.
 We will accommodate all reasonable requests.

Ask us to limit what we use or share
 You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may decline if it would affect your care.
 If you pay for a service or healthcare item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will agree unless a law requires us to share that information.

Get a list of those with whom we've shared information
 You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
 We will include all disclosures except for those about treatment, payment, and healthcare operations, and certain other disclosures (such as any you asked us to make). We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice
 You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you
 If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
 We will verify that the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated
 You can complain if you feel we have violated your rights by contacting our Privacy Officer at:

NueYue Health LLC
 Privacy Officer
 privacy@nueyue.com

You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints.
 We will not retaliate against you for filing a complaint.



Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care


  • Share information in a disaster relief situation


  • Include your information in a patient directory


If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases, we never share your information unless you give us written permission:

  • Marketing purposes


  • Sale of your information


  • Most sharing of psychotherapy notes


In the case of fundraising:
 We may contact you for fundraising efforts, but you can tell us not to contact you again.



Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways:

Treat you
 We can use your health information and share it with other professionals who are treating you.
 Example: A doctor providing telehealth services through NueYue consults with another doctor about your condition.

Run our organization
 We can use and share your health information to run our practice, improve your care, and contact you when necessary.
 Example: We use health information about you to manage your treatment and services, or to evaluate the quality of telehealth services provided through our platform.

Bill for your services
 We can use and share your health information to bill and get payment from health plans or other entities.
 Example: We give information about you to your health insurance plan so it will pay for your telehealth services.



How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Examples include:

  • Preventing disease


  • Helping with product recalls


  • Reporting adverse reactions to medications


  • Reporting suspected abuse, neglect, or domestic violence


  • Preventing or reducing a serious threat to anyone's health or safety


We can also:

  • Do research


  • Comply with the law


  • Respond to organ and tissue donation requests


  • Work with a medical examiner or funeral director


  • Address workers' compensation, law enforcement, and other government requests


  • Respond to lawsuits and legal actions




Our Responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.


  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.


  • We must follow the duties and privacy practices described in this notice and give you a copy of it.


  • We will not use or share your information other than as described here unless you tell us we can in writing.




Telehealth-Specific Privacy Considerations

At NueYue Telehealth, we take additional measures to protect your privacy in the telehealth environment:

  • All telehealth sessions are conducted through secure, encrypted platforms.


  • We implement technical safeguards to prevent unauthorized access to your telehealth sessions and information.


  • Our staff and healthcare providers receive specialized training on privacy practices for telehealth.


  • We maintain audit trails of all telehealth activities to monitor and ensure compliance with privacy regulations.




Special Notice for California Residents

If you are a California resident, you have additional rights regarding your health information under the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Confidentiality of Medical Information Act (CMIA).

Your California Privacy Rights

  • Right to Know


  • Right to Delete


  • Right to Opt-Out of Sale (NueYue Telehealth does not sell your information)


  • Right to Non-Discrimination


How to Exercise Your California Rights

  • Email us at: privacy@nueyue.com


  • Visit: nueyue.com/policies/privacy-policy




Changes to the Terms of this Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, on our website, and we will mail a copy to you upon request.

This Notice of Privacy Practices applies to NueYue and all its healthcare providers, staff, and business associates.

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